Payment methods may vary depending on the country of delivery. The basic method is credit and debit cards such as Visa, Master Card, Maestro, American Express. At the same time, we use many local payment methods that may be available in selected markets. The full list is available in the basket at the stage of choosing the payment method.

The currency will be set according to your location and displayed at checkout.

We take security very seriously and our payment process uses the most advanced coding methods.

All items shown on the website are in stock. However, putting an item in your shopping basket does not reserve it for you.

Most of the in-store items can be ordered online. However, please contact our Customer Service team if you have a specific query.

At the moment we do not provide a holding service at our online store.

Yes, however, we only provide such service in store.

We guarantee that all personal data will be kept private and confidential, and that we will never give out any of your information without your consent. For further details, please see the VITKAC privacy policy.

Before you start shopping, we recommend that you read our terms and conditions. Once you register on Vitkac.com, you will be able to place an order. For full instructions on how to complete your order, from product selection to payment, please visit the How To Shop section.

You will be charged when your order has been processed and you have received confirmation e-mail.

You will have a price quote below your basket – this will be adjusted once you choose your delivery address.

Vitkac.com is happy to accept cancellations up to the time when your order has been prepared and ready to ship. After that, you cannot cancel your order, but you may return it. Please refer to our cancellations page for instructions on how to return in item.

Taxes and duties are calculated according to your shipping destination. To ensure that the most accurate pricing, taxes and delivery costs are displayed, please choose your delivery address at checkout. The total at the checkout page will then display detailed breakdown of the costs.

You will receive regular e-mail updates on the delivery status of your order. You can also check the status of an order on chosen courier's website or Vitkac.com. Link to track your order will also be sent to you in an e-mail.

We offer an unrivalled range of designer products, which means that the quantities of each piece are very limited. We keep our website stock synchronised with the boutiques so if an item is available online it should be in stock at the store. However, if an item is sold in store and online simultaneously, our stock information may be temporarily inaccurate.

Full list of countries where we currently ship to is available at www.vitkac.com/en/country

We are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination. Do not hesitate to contact our Customer Services team if you have any more queries.

Once your payment details have been verified and approved, we will ship your order with the service you have selected. Please refer to our shipping section for more information.

It is up to the bank how soon your refund will be processed. It can take up to 14 days.

It is up to the bank how soon your refund will be processed. It can take up to 14 days.

We do not offer exchanges. Please return your order and place a new one.

You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you, or a third party other than the carrier and indicated by you acquires, and come into a physical possession of the goods ordered.

Vitkac.com offers a free collection service to all customers. To use this service, you will need to book a returns pick-up within five days of receiving your order.

1. Order with shippment

If you are a registered user, please use the “order” tab in “my account” section. Select the appropriate order and select the products you want to return. Then follow the instructions. If you are not a registered user, you will find a link to the page where you can make a return in the e-mail that informed you that the order was delivered.

2. Order with personal collection

Return directly to the store is only possible if the store was indicated as a pickup location - in person or by the courier. In this case, shipping costs will be covered by you.

Refunds will be processed back to the credit card number or bank account number that was used to place the order. All additional charges and taxes are included in the refund if your order's shipping address is within the European Union. Outside of the EU, duties and sales taxes are not refundable. You can recover these costs by contacting your local customs office directly.

Check out our size guides by clicking on the Size Guide option located under the size selection menu, available on the product details page.

To get a better understanding of how you should take care of the product you want to buy, check Composition / Capacity option in product menu in lower part of product chart, below description. There you will find material composition. 

International sizes may vary slightly when converted, and certain designers may have different fits, resulting in a larger or smaller size. This is why we offer specific information for each item.

If the item you receive doesn't fit, you can take advantage of our free return service. If you'd like to try a different size or style, you can easily place a new order through our website.

Unfortunately, we do not have information on whether the product will be restocked. Collections available on Vitkac.com are planned several months in advance and we do not have access to them from the online store. We encourage you to keep an eye on the website or use the "notify me when available" option.

If you want to be up to date on exclusive promotions, new arrivals, and early access to sales, we recommend signing up for our email newsletter.

Adding your items to your shopping cart is all you need to do. The promotional code will either be applied automatically, or you will need to enter it manually during checkout, depending on the type of promotion.

No, promotional discounts are only applicable to selected brands and items. Since each VITKAC promotion is unique, we cannot provide a list of excluded brands and items. Nevertheless, items that are tagged or added to the promotions page may qualify for a promotional discount.

Products which are on promotion are listed on our webpage at SALE site. Also, when you reach the product chart you may see reduced price in red colour on it. 

Unfortunately, our Customer Service team cannot renew or reactivate any expired promotional codes. Additionally, please note that promotional codes are non-transferable and have no cash value.

Vitkac Club is a program for registered customers. If you already have an account, visit the "How does the Vitkac Club work" page and click the "I accept the terms and conditions and join the program" button. You will receive an email confirming your membership.

The Vitkac Club bonus program includes the levels: Bronze, Silver, Gold, and Platinum, determined by the value of purchases made in the last 13 months. Here's how each level is achieved:
- Bronze: over 2000 PLN*
- Silver: over 5000 PLN*
- Gold: over 10000 PLN*
- Platinum: over 20000 PLN*

*For currencies other than PLN, the amounts correspond to the stated values.

The "Paper" level signifies membership without the ability to earn points, given to customers who haven't spent over 2000 PLN in the past 13 months.

The number of points you earn depends on your membership level, with a specific percentage of your order's value being credited as points.
Bronze – 5%
Silver – 10%
Gold – 15%
Platinum – 20%

Points can be used to purchase goods in the Vitkac online store. In your checkout, you will see the amount that can be used – you just need to approve it. This amount will correspond to the maximum possible discount or the number of points you have available. Remember that some items may not be eligible for a discount.

You can receive a maximum discount of 30%.

No, you cannot use a discount code and Vitkac Club points simultaneously.

You cannot use points on already discounted products. Some items, such as Streetwear Club products, are not eligible for discounts. It's also possible that your points are not yet active.

You can check your points in the "Points and Discounts" tab on your customer account.

If you used points and the order was not paid for, the points will return to your account. If this does not happen, please contact customerservice@vitkac.com.

No. In the case of a return, points are not refunded to the customer's account.

After placing an order, points are locked. They will be activated/unfrozem 30 days after the order is paid for, provided it is not returned.

Yes. After activating your points, you have 90 days to use them. If you do not use them within this time, they will expire and disappear from your account.

Members of the Vitkac Club receive early access to promotions and free shipping.

No. Vitkac Club points can only be used online. Loyalty card points, which are valid in stationary stores, do not merge with Vitkac Club points.

If you wish to cancel, you certainly have that option. On your customer account under the "Program’s Levels" tab, you will find a "Cancel membership button. Remember that if you have active points, they will be permanently removed.